Acceptance of Terms

Welcome to Cozumel Island Transfers (“Company,” “we,” “us,” or “our”). By accessing or using our website (“Site”) and the services offered through the Site (collectively, “Services”), you agree to be bound by these Terms of Use (“Terms”), our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to particular Services.

If you do not agree to all of these Terms, you are prohibited from using our Site and Services.

2. Services Provided

We provide private, round-trip and one-way transportation services to and from Cozumel International Airport (“Airport Transfers”), and to or from cruise ports, hotels, vacation rentals, and other local attractions (“Cruise Port Transfers” and “Destination Services”). All bookings and related information are made available to you through our Site.

  1. Booking: You must be at least 18 years old and legally capable of entering into a contract to use our Services.

  2. Accuracy of Information: It is your responsibility to provide accurate and complete information during the booking process.

3. Booking and Payment

  1. Booking Process: Bookings may be made online or through other channels specified on our Site. All bookings are subject to availability.

  2. Pricing: Prices displayed on our Site are in U.S. dollars (USD) unless otherwise stated. We reserve the right to change our prices at any time, but any price changes will not affect confirmed bookings.

  3. Payment: Payment must be made in full at the time of booking, unless otherwise stated. We accept [list accepted payment methods, e.g., credit cards, PayPal, etc.].

  4. Confirmation: You will receive a confirmation email or booking reference once payment is received and your transfer is confirmed.

4. Changes and Cancellations

  1. Modifications by You: If you wish to modify your booking (e.g., change passenger numbers, pickup times, or destinations), you must contact us as soon as possible. We will make reasonable efforts to accommodate changes, subject to availability and additional fees that may apply.

  2. Cancellations by You: Cancellations must be requested in writing or via the method indicated on our Site. Any cancellation fees will be governed by our Cancellation Policy, which may vary depending on the type of service booked.

  3. Cancellations by Us: In rare cases, we reserve the right to cancel a booking for reasons including but not limited to force majeure events, safety concerns, or other circumstances beyond our control. In such instances, we will offer you an alternative service date or a full refund.

5. Refund Policy

  1. Refund Eligibility: Refunds are generally offered if you cancel your booking within the time frame specified by our Cancellation Policy or if we are unable to fulfill your service for reasons not caused by you.

  2. Partial Refunds: If part of the service has been provided or if you have used a portion of your booking (e.g., one-way of a round-trip service), refunds may be pro-rated at our sole discretion.

  3. Processing: Approved refunds will be processed within a reasonable time frame, typically 7 days from the date of approval. The exact time for funds to appear in your account depends on your payment provider.

6. Travel and Itinerary Details

  1. Flight Delays: We track flight arrival times where possible, but you are responsible for notifying us of any significant flight changes or cancellations.

  2. Pickup and Drop-Off: You must ensure you are present at the agreed-upon time and location. In case of no-show or late arrival beyond the grace period indicated at the time of booking, additional fees may apply.

  3. Luggage Allowance: We provide estimated luggage capacities for each vehicle type. If you exceed these limits, we may refuse to transport additional items or require you to upgrade to a larger vehicle (subject to availability).

7. Conduct and Use of Services

  1. Prohibited Activities: You agree not to engage in any unlawful, abusive, harassing, or otherwise objectionable conduct while using our Services or communicating with our team.

  2. Driver’s Discretion: Our drivers have the right to refuse service if passengers violate these Terms or pose a risk to safety and comfort.

8. Liability and Disclaimers

  1. Transportation Risks: By using our Services, you acknowledge that travel involves inherent risks. We strive to provide safe transportation but cannot guarantee incident-free travel.

  2. Limitation of Liability: To the fullest extent permitted by law, Cozumel Island Transfers will not be liable for any direct, indirect, incidental, consequential, or exemplary damages, including but not limited to personal injury, property damage, lost profits, or travel delays.

  3. Third-Party Services: If your trip includes services provided by third parties (e.g., hotels, parks, or attractions), we are not responsible for their acts, omissions, or additional charges.

9. Intellectual Property

  1. Ownership: All content on this Site, including text, graphics, logos, icons, images, and software, is the property of Cozumel Island Transfers or its content suppliers and protected by relevant intellectual property laws.

  2. Permitted Use: You may not reproduce, distribute, modify, or exploit our content without our prior written permission.

10. Indemnification

You agree to indemnify and hold harmless Cozumel Island Transfers, its affiliates, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including attorney fees) arising out of or related to your use of the Services or any violation of these Terms.

11. Modifications to Terms

We may modify these Terms at any time. The most current version will be posted on our Site with the “Effective Date” indicated at the top. Continuing to use the Site or Services after changes become effective constitutes your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Cozumel, Quintana Roo, Mexico, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or your use of the Site and Services shall be exclusively brought in the courts located in Cozumel, Mexico.

13. Termination

We reserve the right to suspend or terminate your access to our Services at any time, for any reason, including but not limited to breach of these Terms or conduct we believe is unlawful or harmful.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms or our Services, please contact us at:

Cozumel Island Transfers
Email: hello@cozumeltransfers.com
Phone: +52 (987) 114-6853