Welcome to Cozumel Island Transfers (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (“Site”) and use our services (collectively, “Services”).

By using our Site or Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or Services.

2. Information We Collect

We may collect both personally identifiable information (“Personal Information”) and non-personal information.

Personal Information: Includes, but is not limited to, your name, email address, phone number, payment information, and any other data you voluntarily provide when creating a booking or contacting us.
Non-Personal Information: Includes information that cannot be used to identify you personally, such as anonymous usage data, general demographic information, referring/exit pages and URLs, browser type, and device information.

2.1. Information You Provide Directly

Booking Forms: When you book transportation services, we may ask for your contact details, flight or cruise information, and payment details.
Contact Forms/Email: If you contact us with questions or feedback, we may collect your name, email address, and the content of your message.

2.2. Information Collected Automatically

Cookies: We use cookies and similar tracking technologies to enhance user experience, analyze site usage, and deliver tailored content. Cookies may store anonymous information such as your browser type or session information.
Log Files: Our servers automatically log certain information about your device (e.g., IP address, browser type, pages visited, etc.) for maintenance and analytical purposes.

3. How We Use Your Information

We may use the collected information for various purposes, including but not limited to:

Providing and Maintaining Services: To process your bookings, confirm travel arrangements, and ensure our Site functions correctly.
Customer Support: To respond to your inquiries, questions, and feedback.
Personalization: To personalize your user experience by displaying content tailored to your interests and location.
Analytics and Improvements: To analyze usage trends, measure the effectiveness of our marketing, and improve our Site and Services.
Marketing Communications: To send you promotional emails or newsletters if you have opted in to receive such communications. You can opt out at any time by clicking “unsubscribe” or contacting us directly.
Legal Compliance: To comply with applicable laws, regulations, or legal processes and to protect the security or integrity of our business.

4. How We Share Your Information

We may share your information with third parties only in the ways described in this Privacy Policy:

Service Providers: We may share your information with trusted third-party vendors or contractors who assist us in operating our Site or providing the Services (e.g., payment processors, analytics providers).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Consent: We may disclose your information for any other purpose with your explicit consent.

5. Data Retention

We will retain your Personal Information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Security Measures

We employ commercially reasonable security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission or storage over the Internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Site, so we can improve your experience and deliver content more efficiently. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features may be limited.

8. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your Personal Information, such as:

Access: Request access to your Personal Information and obtain a copy.
Rectification: Correct any inaccurate or incomplete Personal Information.
Deletion: Request the deletion of your Personal Information under certain circumstances.
Opt-Out: Unsubscribe from marketing emails by using the “unsubscribe” link or contacting us directly.
Withdraw Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw consent at any time.

Please contact us if you wish to exercise any of these rights. We may ask you to verify your identity before responding to such requests.

9. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 13 (or the relevant age in your jurisdiction). We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us, and we will delete such data promptly.

10. External Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of every website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site and Services after such changes will constitute acknowledgment and acceptance of the modified Privacy Policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or wish to exercise any of your rights mentioned above, please contact us at:

Cozumel Island Transfers
Email: Hello@cozumeltransfers.com
Phone: +52 (987) 114-6853